Additional Information

Site Information

 Loading... Please wait...

Payment Methods

We accept PayPal and Transfer from Indonesia.

We use PayPal for international purchase.

Order Fulfillment

Once we receive your order, it will take 4-7 working days to process it. For International shipping you will receive your merchandise within 4-7 business days after your order is processed. Orders are made in Bali (Indonesia) and shipped from Bali. Availability of products is not guaranteed, therefore, we will notify you via email or telephone, so you can decide to change your order or cancel it. While order is ready, we will send a shipment confirmation email with the shipping tracking number.

Shipping

Shipping costs are free for Indonesia.

For international shipping, we use UPS as reputable international shipping agencies and all items will be traceable via tracking number once shipped. 

Please, be sure to indicate your daytime address for delivery purposes, where someone will be available to sign the package. If you have any question regarding your order, please to email us at info@milkandrosesboutique.com.

Return Policy

We do not accept posting back & exchanging sizes, colors or styles due to any order error.

We accept exchange or returned due to our garment production error.

Complain should be advised by e-mail within 3 days after delivery with problem description and sent back within 5 days (accompanied by the original sales receipt).

After 5 days, all sales are final.

The costs for shipping back returned goods are with the customer, and in the event that the package is not received or lost in transit, Milk and Roses isn’t responsible if there is no tracking confirmation.

Also be informed that we have also the right to refuse the refunds if the merchandise returned do not meet our return policy requirements.

Inspection of the damaged merchandise will be reviewed and after approval of the damaged case, a refund (including shipping cost) will be issued to the same PayPal account with which the original purchase was made. If you want to exchange your refund by another purchase, we will provide a credit and send back the goods.